Terms of Service — Propaganda Lens

Version and effective date: 2026-11-08

Operator: Neo Sapiens Labs LLC, a Tennessee limited liability company ("Neo Sapiens Labs", "we", "us")

These Terms of Service ("Terms") are an agreement between you and Neo Sapiens Labs LLC about your use of the Propaganda Lens app and related services ("Lens"). The app asks you to accept these Terms and the Privacy Policy after you sign in, and you cannot continue in the app until you do. If you do not agree, do not use Lens.

1. Who can use Lens

Lens is a general-audience app and is not directed to people under 18.

You must be at least 13 years old. If you are under 18 (or under the age of majority where you live), you may use Lens only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf. Lens does not ask for your age; by using Lens you confirm that you meet these requirements. You may not use Lens where the law prohibits it.

2. What Lens is — and what it is not

Lens uses artificial intelligence to give you an automated read on content you choose to share: persuasion techniques, framing, possible missing context, checks of individual claims against sources found at the time, alternative perspectives, and a chat assistant that answers questions about a result.

AI output can be wrong. AI models make mistakes, miss context, misread sources, and can sound confident when they are wrong. Sources found at analysis time can themselves be wrong or out of date.
Opinions about content, not findings of fact about anyone. Every label, score, rating, and summary — including labels such as "false", "misleading", or a level of manipulation — is an AI-generated opinion about the content you shared, based on the information available to the AI at that moment. It is not a statement of fact about, or an accusation against, any creator, publication, or other person, and it is not a finding that anyone acted with bad intent.
Where results are shown. Results are shown inside your account. Lens also shows every user The Zeitgeist: up to ten analyses of public social-media posts for each of seven countries, as anonymous copies that do not show who shared the post. An analysis you start can become one of them (see "The Zeitgeist" in the Privacy Policy). Lens does not publish results outside the app and keeps no ranking or list of creators, publications, or people; The Zeitgeist lists posts newest first. When someone else has recently scanned the same content, Lens may give you the result it already has instead of producing a new one (see "Results reused across users" in the Privacy Policy). If you share a result outside the app, you are responsible for how you share it.
Not professional advice. Nothing in Lens is legal, medical, health, financial, investment, tax, or other professional advice, and Lens is not a news publication.
The chat assistant is an AI, not a person.

3. No reliance

Use Lens as one input to your own thinking, not as a final answer. Do not rely on Lens to make legal, medical, financial, employment, safety, or other important decisions, or decisions about a person. Check anything important with reliable primary sources or a qualified professional. You are responsible for your own conclusions and for what you do with any result.

4. Acceptable use

You agree not to:

use Lens or its results to harass, threaten, bully, shame, dox, or target a creator or anyone else, or to encourage others to do so;
present a Lens result as an established fact about a person or publication, or use results to defame anyone;
use Lens to make or support legal, medical, or financial decisions;
share content that is illegal where you are or where we operate, sexual content involving minors, or explicit sexual content; or share content you have no right to share, or someone else's private information without a lawful basis;
scrape, overload, probe, or reverse-engineer Lens; bypass its limits or payments; access it by automated means; or resell access;
use Lens or its results to build or train a competing product;
commit fraud, including with purchases, refunds, or promotional offers.

We may withhold results, remove content, or suspend or close accounts that break these rules.

4a. Content we don't scan

Lens runs automatic checks on shared content and refuses to scan explicit sexual content. A separate check concerns explicit sexual content that appears to involve a minor. Lens does not refuse a post because a minor appears in it; that is not something its checks look for. The AI providers Lens uses can also block a post under their own safety rules, and Lens then stops the scan. All of these checks are automated; they can miss things, and they can stop a post by mistake.

A refused scan costs nothing. When a scan is refused, we delete what we had fetched or produced from the post (the preview image, the transcript, and the extracted text). What you shared — the link, or the text if you shared text — stays in your account's record of the scan with the reason it was stopped, as it does for any scan.

If a scan is stopped by the check for explicit sexual content involving a minor, or by an AI provider's safety block, we also keep a safety record: the link, your account ID, the scan's ID, the time, the platform, which check fired, and our review notes. In that case the message you see says only that an automatic safety check stopped the post. If a safety record points to sexual content involving a minor, we may report it, with that record, to the National Center for Missing & Exploited Children or to law enforcement.

If you believe a scan was refused by mistake, email neosapienslabs@pm.me with the link; we will not ask you to send the content itself.

5. Your account

You need an account to use Lens. You can sign in with a code sent to your email address, with Google, or with Facebook. Signing in on another device brings back your most recent analyses of shared links; chat conversations stay on the device where you had them. You are responsible for activity in your account and for keeping your sign-in method secure. You can delete your account at any time in the app (profile icon → Profile → Delete account) or by email; see Account & Data Deletion.

6. Prepaid credits

No subscriptions. Lens does not sell subscriptions. Scanning a post uses credits, and so do chat, alternative perspectives, and extra claim checks on a result. You buy credits in advance as one-time in-app purchases through Google Play (or the Apple App Store, where Lens is offered there), at the price shown in the store.
What a scan costs. A scan is charged when it finishes. The charge depends on what the scan cost us to run, up to a maximum per scan. The buy page in the app shows the current maximum and the usual cost. The app does not ask you to confirm each scan: sharing a post into Lens starts it. To start a scan, your available balance must cover the maximum; we hold that amount while the scan runs and release whatever is not charged once the scan is settled. The charge is never higher than the maximum that applied when the scan started.
When a scan is free. A scan that fails or is refused costs nothing. A scan that finishes is charged even when Lens finds nothing to flag. When the result is reused from an earlier scan of the same content, you are charged what that earlier scan cost, or the usual cost.
Chat, perspectives, and extra checks. Each chat reply, alternative perspective, and extra claim check is charged by what it cost us to run (at least one credit), up to a set maximum for that kind of request. Finding the claims to check and checking each claim are charged separately. If one fails before any work is done, it costs nothing; if it stops partway, the work already done is charged. If we cannot tell what a request cost, it is charged the maximum. An extra claim check we already have a result for costs nothing. These features also have daily limits, to prevent abuse. Opening a story in The Zeitgeist costs nothing; chat, alternative perspectives and extra claim checks on it use credits as on your own results.
Credits you buy do not expire.
Restoring your balance. Your credit balance belongs to the account you used to buy the credits. To see it on another device, sign in to that same account. Store "restore purchases" functions do not restore one-time credit purchases.
No cash value. Credits have no cash value, cannot be exchanged for money, and cannot be transferred or sold to another account, except where the law requires otherwise.
Refunds for store purchases are handled by Google or Apple under their refund policies; we cannot issue those refunds ourselves. If a purchase is refunded or reversed, we remove that purchase's number of credits from your balance, whichever credits those are. If your balance is smaller than that, your account owes the difference, and you cannot buy more credits until you settle it with us.
Deleting your account permanently removes any unused credits. Request any refund you are entitled to before you delete your account.
Free credits. A new account may receive free starter credits, once per person. Free credits are tied to one account and cannot be transferred. We may withhold or remove them if they were obtained by fraud or by opening more than one account.
Changes to credit costs. We may change how many credits a scan costs. A change never affects a scan that has already started.

7. Corrections and takedown requests

Anyone — including people who do not use Lens — can ask us to review a result they believe is inaccurate, unfair, or harmful, such as a result about content they created or appear in.

In the app: use "Report this scan" on an analysis or "Report this reply" on a chat reply. If a result has no report option, use email.
By email: write to neosapienslabs@pm.me with the subject "Correction request". Include the link to the content, what you believe is wrong, and how we can reach you.

We aim to review each request within 7 days. When a result is reported in the app, we delete the copy we keep for reuse, so the next scan of that content is done afresh instead of reusing the reported result. People who already have the result keep it while we review. After review, we may leave the result unchanged or withdraw it. A withdrawn result is replaced in the app with a notice that it was withdrawn after review, and you can scan that content again once at no charge. When we withdraw a story in The Zeitgeist, it leaves the feed, and every copy of it that users opened is marked withdrawn in the same way; such a copy was free to open, so it does not come with a free scan. Legal demands follow the "Legal requests" section of the Privacy Policy.

8. Your content and our rights

Content you share stays yours. You give us a worldwide, non-exclusive, royalty-free license to host, copy, extract, transcribe, translate, analyze, and store it, and to send it to our service providers (including third-party AI providers), only as needed to operate and secure Lens, to provide results to you, and to show anonymous copies of analyses of public social-media posts to other users in The Zeitgeist. Deleting an analysis in the app removes it from that phone and erases it from our servers; what stays is the date and the cost of the scan in your credit history, and an anonymous copy in The Zeitgeist, if one was made. This license ends when you delete your account, except for what the Privacy Policy and the Account & Data Deletion page say we keep afterwards (such as results, copies in The Zeitgeist, and preview images that are not stored under your account, safety records, and records we must keep by law).

Lens, including its software, analysis systems, design, and brand, belongs to Neo Sapiens Labs LLC. Subject to these Terms, we give you a personal, revocable, non-exclusive, non-transferable license to use the app on devices you own or control, and to use results for your personal, non-commercial purposes. If you send us feedback, we may use it without any obligation to you.

9. Third-party content and services

Lens works with content from other platforms (such as Instagram, TikTok, X, YouTube, and Facebook) and from web pages, and it links to outside sources. We do not control and are not responsible for third-party content, sources, or services, and your use of them is governed by their own terms. Sign-in with Google or Facebook and purchases through Google or Apple are also subject to those companies' terms.

10. Availability and changes to Lens

Lens depends on third-party AI and content providers, so features may be slow, degraded, or unavailable when those providers change or fail. We may change, pause, or discontinue features, and we may restrict Lens in any country. If we discontinue paid features entirely, we will give at least 30 days' notice in the app and explain what happens to unused purchased credits, as the law requires.

11. Changes to these Terms

When we update these Terms, we change the version date at the top. If a change is material, the app will ask you to review and accept the updated Terms the next time you open it, and you will not be able to continue in the app until you accept. If you do not accept, stop using Lens; you may delete your account at any time. Changes do not apply to disputes that arose before they took effect.

12. Ending your use

You may stop using Lens and delete your account at any time. We may suspend or end your access if you break these Terms, if the law requires it, or to protect Lens, its users, or others. Sections 2, 3, 6 (the refund and no-cash-value terms), 8, and 13 through 18 continue to apply after your access ends.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, LENS AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND COMPLETENESS, AND ANY WARRANTY THAT LENS WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THAT ANY RESULT IS ACCURATE, COMPLETE, CURRENT, OR RELIABLE.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEO SAPIENS LABS LLC AND ITS MEMBERS, MANAGERS, AND SERVICE PROVIDERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO LENS OR ANY RESULT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO LENS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR LENS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD 50. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT FULLY APPLY TO YOU.

15. Indemnity

To the extent the law allows, you will defend and indemnify Neo Sapiens Labs LLC against third-party claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of Lens or its results, including sharing results in a way that harasses or defames someone.

16. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, USA, without regard to its conflict-of-law rules. Except for claims that qualify for small-claims court, any dispute will be decided exclusively by the state or federal courts located in Knox County, Tennessee, and you and we consent to their jurisdiction. These Terms do not require arbitration. If you live outside the United States, you keep any mandatory consumer protections of your country of residence (for example, Brazil's Consumer Protection Code).

17. App store terms

If you downloaded Lens from the Apple App Store or Google Play:

These Terms are between you and Neo Sapiens Labs LLC only, not Apple or Google. Neo Sapiens Labs LLC, not Apple or Google, is solely responsible for Lens and its content.
Your license to use Lens is limited to devices you own or control, as permitted by the Apple Media Services Terms and Conditions or the Google Play Terms of Service.
Apple and Google have no obligation to provide maintenance or support for Lens.
If Lens fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for Lens, and any other claims, losses, or costs caused by a failure to conform to a warranty are our responsibility to the extent they are not disclaimed in these Terms.
We, not Apple, are responsible for addressing any claims by you or a third party relating to Lens or your possession and use of it, including product liability claims, claims that Lens fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
We, not Apple, are responsible for investigating, defending, settling, and discharging any third-party claim that Lens or your possession and use of it infringes that third party's intellectual property rights.
You confirm that you are not located in a country subject to a United States Government embargo or designated as a "terrorist supporting" country, and that you are not on any United States Government list of prohibited or restricted parties.
You must comply with applicable third-party terms, such as your wireless data service agreement, when using Lens.
Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.
Questions, complaints, or claims about Lens: Neo Sapiens Labs LLC, 116 Agnes Rd, Ste 200, Knoxville, TN 37919, USA, neosapienslabs@pm.me.

18. General

These Terms, the Privacy Policy, and any terms shown to you at purchase are the entire agreement between you and us about Lens. If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not transfer these Terms; we may transfer them as part of a merger, acquisition, or sale of assets. We may send you notices in the app or at the email address linked to your account. If a translation of these Terms conflicts with the English version, the English version controls.

19. Contact

Neo Sapiens Labs LLC — neosapienslabs@pm.me